FAQ
Frequently Asked Questions
Find clear information about shopping, products, sizing, orders, shipping, tracking, returns, refunds, payments, cancellations, customer support, and other MJ COUTURE store policies.
U.S. Shipping
MJ COUTURE currently ships orders within the United States.
30-Day Returns
Eligible returns may be requested within 30 calendar days from delivery.
Customer Support
Contact MJ COUTURE by email or phone during listed business hours.
Size Guide
Use the MJ COUTURE Size Chart before placing your order.
Shopping & Products
Information about MJ COUTURE products, product pages, sizing, availability, colors, variants, and placing an order.
What can I purchase from MJ COUTURE?
MJ COUTURE is a clothing store offering women's clothing through its online storefront. Available products, styles, colors, sizes, variants, images, descriptions, and prices are shown on the applicable product pages.
How do I place an order?
Select a product, review the available options and product information, choose the applicable variant or size, and add the item to your cart. Continue through Shopify checkout to provide your shipping and payment information and complete your order.
Where can I find product information?
Product-specific information is provided on each applicable product page. This may include product images, description, available sizes, available variants, and current pricing.
How can I choose the correct size?
Review the product information and use the MJ COUTURE Size Chart before placing your order.
Are all products available all the time?
No. Product availability can vary. A product or particular size or variant may become unavailable. Please refer to the applicable product page for current availability.
Can product colors, sizes, or variants vary by item?
Yes. Available options depend on the individual product. Please review the options displayed on the specific product page before placing your order.
Where can I view all available products?
You can browse the MJ COUTURE product collection through the store's products page.
Delivery, Shipping & Tracking
Shipping information, processing times, delivery estimates, shipping costs, tracking, and delivery-related questions.
Where does MJ COUTURE ship?
MJ COUTURE currently ships within the United States.
How long does shipping take?
Orders are generally processed within 1–3 business days. Carrier transit time is estimated at 4–6 business days. The estimated total delivery timeframe is therefore approximately 5–9 business days, including processing and transit.
These are estimates and are not guaranteed delivery dates. Carrier delays, weather, holidays, high order volume, or address-related issues may affect delivery.
How much does standard shipping cost?
Shipping charges are subject to the applicable store shipping policy and checkout information.
When will my order be processed?
Orders are generally processed within 1–3 business days. Business days are Monday through Friday, excluding applicable public holidays.
The stated order processing cutoff is 2:00 PM ET. Orders placed after the applicable cutoff may be processed on the next business day.
Will I receive tracking information?
Tracking information is provided after shipment where available. You can use the MJ COUTURE order tracking page to check your tracking information when available.
What should I do if my tracking information has not updated?
Tracking information may take time to update after a package has been shipped. Review the tracking information again and allow reasonable time for carrier updates.
If you have concerns about your shipment, contact support@mjcouture.store with your order information.
What should I do if my package says delivered but I cannot find it?
First, check your delivery area and surrounding locations, ask household members or others who may have accepted the package, and review the carrier's delivery information.
If you still cannot locate the package, contact the carrier and MJ COUTURE support with your order details.
Can delivery be delayed?
Yes. Delivery estimates can be affected by carrier delays, weather conditions, public holidays, high order volume, address issues, or other circumstances outside the store's direct control.
What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information. If you notice an address issue, contact MJ COUTURE as soon as possible. Address changes cannot be guaranteed after an order has been processed or shipped.
Returns, Exchanges & Refunds
Information about the 30-day return period, return conditions, return requests, exchanges, shipping costs, and refunds.
What is MJ COUTURE's return window?
Eligible returns may be requested within 30 calendar days from the date of delivery.
How do I request a return?
Contact MJ COUTURE support and submit a return request before sending the item back.
Email: support@mjcouture.store
Should I send my return before contacting MJ COUTURE?
No. Customers should contact MJ COUTURE and submit a return request before sending an item back.
What condition must an item be in for a return?
Eligible returned items should be:
- Unused and unworn.
- In original condition.
- In original packaging where applicable.
- Returned with original accessories where applicable.
- Returned with original tags where applicable.
Who pays return shipping?
For standard returns, the customer is responsible for return shipping costs unless otherwise required by law or expressly stated by MJ COUTURE.
Are there restocking fees?
MJ COUTURE does not charge a restocking fee for eligible returns.
Are exchanges available?
Exchanges may be available within 30 calendar days, subject to the applicable return conditions and product availability.
If the requested replacement is unavailable, another available resolution may be provided.
How will I receive my refund?
Approved refunds are generally issued to the original payment method where applicable.
How long does a refund take?
Refunds may take up to 10 business days after the returned item has been received, reviewed, and approved.
Your bank or payment card issuer may require additional processing time before the refund appears in your account.
Where can I read the complete Return & Refund Policy?
You can review the complete policy here:
Damaged, Defective or Incorrect Items
If an order arrives with an issue, contact MJ COUTURE support so the order can be reviewed.
What if I receive a damaged or defective item?
Contact MJ COUTURE support as soon as possible after receiving the item.
Include your order number, order email, a description of the issue, and clear photographs showing the problem.
What if I receive the wrong item?
Contact MJ COUTURE support as soon as possible and provide your order number, order email, details of the issue, and clear photographs where helpful.
What information should I provide when reporting an issue?
Please provide:
- Your order number.
- The email associated with the order.
- A clear description of the issue.
- Clear photos where applicable.
Checkout, Payments & Billing
Information about accepted payment methods, currency, checkout, payment authorization, and billing.
Which payment methods does MJ COUTURE accept?
Available payment methods include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Shop Pay
- PayPal
What currency are prices displayed in?
Prices are displayed in U.S. Dollars (USD) unless otherwise stated.
When is my payment processed?
Payment processing and authorization are handled through the available checkout payment methods. Your order is confirmed after the checkout process is successfully completed.
Why was my payment declined?
A payment may be declined by the payment provider or card issuer for reasons such as authorization or verification requirements.
Check that your payment and billing information is correct, or contact your payment provider if the issue continues.
Is my payment information secure?
Payment processing is handled through the checkout and payment services available to the store. Customers should review the applicable checkout information and Privacy Policy for information about how customer information is handled.
Can my order total change because of taxes or other checkout information?
Applicable taxes, shipping charges, and the final order total are presented during the checkout process where applicable.
Orders, Changes & Cancellations
Information about order changes, cancellations, processing, and shipping-address corrections.
Can I cancel my order?
You may request an order cancellation as soon as possible before the order is processed or shipped.
Cancellation requests are not guaranteed after processing or shipment. If cancellation is no longer possible, the applicable return procedure may apply.
Can I change my shipping address after ordering?
Contact MJ COUTURE as soon as possible if you need to change your shipping address.
Address changes cannot be guaranteed once an order has been processed or shipped.
What happens after my order is processed?
Once an order has been processed, it moves forward toward shipment. Tracking information is provided after shipment where available.
Can orders be shipped in separate packages?
An order may be shipped in separate shipments where applicable. If this occurs, tracking information may be provided for the applicable shipment where available.
Privacy & Website Information
General information about customer information, website use, cookies, and store policies.
How does MJ COUTURE handle customer information?
Customer information is handled according to the MJ COUTURE Privacy Policy.
For complete information about information collection, use, sharing, security, retention, and privacy requests, please review:
Does the website use cookies or similar technologies?
The website may use cookies and similar technologies as described in the Privacy Policy. These technologies can support website functionality, preferences, analytics, and other applicable website operations.
Where can I read the store Terms of Service?
The complete Terms of Service are available here:
Where can I find the other store policies?
The store's policies are linked below in the Related Policies & Helpful Pages section.
Need More Help?
If your question is not answered above, MJ COUTURE support can assist with order and store-related questions.
How can I contact MJ COUTURE?
Email: support@mjcouture.store
Phone: +1 773-942-7900
What are MJ COUTURE's business hours?
Customer support and business hours are:
- Monday–Friday: 12:00 PM – 9:00 PM
- Saturday: Closed
- Sunday: Closed
Hours are listed in Central Time (CT).
Where is MJ COUTURE located?
Still Have a Question?
If you need help with an order, shipping, returns, payments, product information, or another store-related question, contact MJ COUTURE using the information below.
Sat–Sun: Closed
Related Policies & Helpful Pages
For additional store information, please review the applicable MJ COUTURE policies and customer resources above.
Contact MJ COUTURE · About Us · Shipping Policy · Return & Refund